When we started this small renovation business many years ago, we did it for all the same reasons others become entrepreneurs – to make a living, just like most contracting companies do. In time, it grew to be much bigger than that; it became about people, about building relationships and providing families and individuals in the Ottawa region with something of value. It became a desire to give just a little more than what we receive. I guess we found some sort of higher satisfaction knowing that we did something right. As a psychologist would say “on a Maslow’s pyramid of needs, we found our Self-Actualization.”
One knows the work one does is no longer work is when one seeks the satisfaction of it more than financial reward. When a cold phone call turns into a warm welcome to their home. When a stranger yesterday is a phone contact today and a phone call with them starts not about what we can do for them, but about their family; then you know it’s more than a job. You know they are more than a customer.
Besides pride in working with great customers, we take our business very seriously. We are very careful when hiring new personnel and rarely need to do so as most of our people have been with us for a long time. We feel it is a huge responsibility to hire a worker and provide for his/her livelihood. So, the wellbeing of our staff is of extreme importance to us. With that in mind, we try to create an atmosphere where our staff will enjoy going to work each day.